Terms of service

Terms and Conditions

Effective Date: 15 July 2026

Welcome to Nkosi's Natural Beauty Products. By accessing our website, purchasing our products, or using our services, you agree to the following Terms and Conditions. Please read them carefully.

1. Introduction

These Terms and Conditions govern your use of Nkosi's Natural Beauty Products' website and the purchase of our skincare products. By placing an order, you acknowledge that you have read, understood, and agreed to these terms.

2. Products

We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However, slight variations in colour, packaging, or appearance may occur.

Our products are made for cosmetic use only and are not intended to diagnose, treat, cure, or prevent any medical condition.

3. Pricing

All prices are listed in South African Rand (ZAR).
Prices are subject to change without prior notice.
Promotional offers are valid only during the stated promotional period.
Errors in pricing may be corrected at any time.

4. Orders

Orders are subject to acceptance and product availability.
We reserve the right to refuse or cancel any order where fraud, incorrect pricing, or stock shortages are suspected.
Customers will be notified if an order cannot be fulfilled.

5. Payment

Payment must be made in full before an order is processed and dispatched. We accept payment methods made available through our online store or approved payment providers.

6. Shipping and Delivery

We aim to dispatch orders as quickly as possible. Delivery times are estimates and may vary depending on your location and courier services.

Nkosi's Natural Beauty Products is not responsible for delays caused by courier companies, weather conditions, strikes, or other circumstances beyond our control.

7. Returns and Refunds

Returns and refunds are subject to our Return Policy.

Due to hygiene and safety reasons, opened or used skincare products cannot be returned unless they are defective or incorrect.

8. Product Use

Customers should:

Read all product instructions before use.
Perform a patch test before first application.
Discontinue use immediately if irritation occurs.
Consult a healthcare professional if they have known skin conditions or allergies.

Nkosi's Natural Beauty Products shall not be liable for allergic reactions resulting from failure to read ingredients or perform a patch test.

9. Intellectual Property

All content on this website, including logos, product names, text, photographs, graphics, branding, and designs, remains the intellectual property of Nkosi's Natural Beauty Products and may not be copied, reproduced, or distributed without written permission.

10. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy and applicable South African privacy legislation.

11. Limitation of Liability

To the maximum extent permitted by law, Nkosi's Natural Beauty Products shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our liability is limited to the purchase price of the affected product.

12. User Responsibilities

Customers agree not to:

Provide false information.
Misuse our website.
Attempt to interfere with website security.
Use our content without permission.

13. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.

14. Changes to These Terms

Nkosi's Natural Beauty Products reserves the right to amend these Terms and Conditions at any time. Updated versions will be published on our website and become effective immediately upon publication.