Refund policy

Nkosi's Natural Beauty Products

Return & Refund Policy

Effective Date: 14 July 2026

At Nkosi's Natural Beauty Products, customer satisfaction is important to us. We take pride in producing high-quality skincare products. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

Due to the hygienic nature of skincare and personal care products, we do not accept returns on products that have been opened, used, or tampered with.

Returns will only be accepted if:

  • You received the wrong product.

  • The product was damaged during delivery.

  • The product arrived defective or leaking.

  • The product is unopened, unused, and in its original packaging.

2. Return Period

Customers must notify us within 7 days of receiving their order if they wish to request a return.

3. Refunds

Once the returned item has been inspected and approved, a refund will be processed to the original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error or a damaged/defective product.

4. Exchanges

We are happy to exchange products that were delivered incorrectly or are defective, subject to stock availability.

5. Non-Returnable Items

The following items cannot be returned:

  • Opened or used skincare products.

  • Products damaged due to misuse or improper storage.

  • Clearance, promotional, or gift items, unless defective.

6. Return Process

To request a return, please contact us with:

  • Your full name.

  • Order number.

  • Proof of purchase.

  • Clear photographs of the product showing the issue.

Once your request is reviewed, we will provide instructions on how to return the item if it qualifies.

7. Damaged Parcels

If your parcel arrives visibly damaged, please take photographs before opening it and notify us immediately so that we can assist you as quickly as possible.

8. Contact Us

If you have any questions regarding this policy or need assistance with a return, please contact our customer support team.

Nkosi's Natural Beauty Products

Email: [Insert your business email]

Phone/WhatsApp: [Insert your business contact number]

Thank you for choosing Nkosi's Natural Beauty Products. We appreciate your trust and look forward to providing you with premium luxury skincare products.